If you are unhappy with your product or need to cancel for any reason, you can return the product for a refund within 30 days of your order. We understand, stuff happens. Email firstname.lastname@example.org and request a “RETURN AUTHORIZATION” or RA number, and then return the product as instructed. Once the return is received, we will refund your purchase price within 5-10 business days, and if the product is unopened and in sell-able condition, we will reimburse your original shipping costs as well. Due to the high cost of shipping, return postage is your responsibility, apologies.
HAI Suppy is not responsible for any packages that are lost or damaged once they have left our warehouse.